A FAQ finding process in open source project forums

Wei Chung Hu, Dung Feng Yu, Hewijin-Christine Jiau

研究成果: Conference contribution

8 引文 (Scopus)

摘要

When people involve with software more in their daily lives, software companies must provide services through handling various operating questions that users request in the forums. However, different from conventional software companies, various types of difficulties, propositions and opinions could be issued by open source software users in addition to the operating questions. These difficulties, propositions and opinions are generally referred as questions in the forums. The questions, as valuable knowledge of the open source project, should be systematically managed. To manage the questions, a common strategy is to construct a FAQ in open source projects. The FAQ can reduce the volume of similar questions in the forums and prevent active forum members from wasting time on answering questions which are already handled before. Most previous literature focuses on existing FAQ retrieval instead of finding and constructing FAQ. This study, as a pioneering work, proposes a configurable and semi-automatic FAQ finding process to assist forum managers in constructing the FAQ. Also, two case studies are conducted to evaluate the effectiveness of the proposed FAQ finding process.

原文English
主出版物標題Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010
頁面259-264
頁數6
DOIs
出版狀態Published - 2010 十二月 13
事件5th International Conference on Software Engineering Advances, ICSEA 2010 - Nice, France
持續時間: 2010 八月 222010 八月 27

出版系列

名字Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010

Other

Other5th International Conference on Software Engineering Advances, ICSEA 2010
國家France
城市Nice
期間10-08-2210-08-27

指紋

Industry
Managers
Open source software

All Science Journal Classification (ASJC) codes

  • Software

引用此文

Hu, W. C., Yu, D. F., & Jiau, H-C. (2010). A FAQ finding process in open source project forums. 於 Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010 (頁 259-264). [5615722] (Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010). https://doi.org/10.1109/ICSEA.2010.46
Hu, Wei Chung ; Yu, Dung Feng ; Jiau, Hewijin-Christine. / A FAQ finding process in open source project forums. Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010. 2010. 頁 259-264 (Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010).
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Hu, WC, Yu, DF & Jiau, H-C 2010, A FAQ finding process in open source project forums. 於 Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010., 5615722, Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010, 頁 259-264, 5th International Conference on Software Engineering Advances, ICSEA 2010, Nice, France, 10-08-22. https://doi.org/10.1109/ICSEA.2010.46

A FAQ finding process in open source project forums. / Hu, Wei Chung; Yu, Dung Feng; Jiau, Hewijin-Christine.

Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010. 2010. p. 259-264 5615722 (Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010).

研究成果: Conference contribution

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Hu WC, Yu DF, Jiau H-C. A FAQ finding process in open source project forums. 於 Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010. 2010. p. 259-264. 5615722. (Proceedings - 5th International Conference on Software Engineering Advances, ICSEA 2010). https://doi.org/10.1109/ICSEA.2010.46