A strategic framework for new service development

研究成果: Article同行評審

6 引文 斯高帕斯(Scopus)

摘要

The trends of increasing globalisation and accelerating technological progress have led services to predominate in most developed economies. Thus, the development of new service industries is strongly emphasised in many countries. However, the process of New Service Development (NSD) is still not well-understood. This paper proposes a matrix to analyse new service development and to elaborate its strategic implications using a field study approach. Findings in this research are based on a national initiative to create new knowledge-based service industries in Taiwan where over ten technology-related business service systems have been proposed in the programme. Observations from empirical results also examine the appropriateness of applying systems engineering in NSD.

原文English
頁(從 - 到)123-133
頁數11
期刊International Journal of Services and Operations Management
1
發行號2
DOIs
出版狀態Published - 2005

All Science Journal Classification (ASJC) codes

  • 管理科學與經營研究
  • 工業與製造工程
  • 技術與創新管理

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