A study investigating user adoptive behavior and the continuance intention to use mobile health applications during the COVID-19 pandemic era: Evidence from the telemedicine applications utilized in Indonesia

Hsiao Han Lu, Wen Shan Lin, Christopher Raphael, Miin Jye Wen

研究成果: Article同行評審

14 引文 斯高帕斯(Scopus)

摘要

During the COVID-19 pandemic era that began in 2020, there has been a growing trend in the literature to tackle the problem of health stress (HS) for promoting a sense of public health. In turn, this developing area of research has a high level of relevancy linked to business and economic recovery (Čvirik, 2020). Since HS has increased sharply during the COVID-19 pandemic era, there has been a need to further investigate the balance between coping with HS and the positive continuous intention to use mobile health applications (mHealth apps) among the public. This is the first study that takes the Asia-Pacific region as its case study and empirically investigates the validity of extensions based on the theories of expectation confirmation theory (ECT) (Bhattacherjee, 2001) on user continuous behavior relating to mHealth apps during the COVID-19 pandemic. Results reveal that HS as an emotion can positively affect perceived usefulness and satisfaction in relation to the continuous intention to use mHealth apps. The differences between new and frequent users are confirmed. Discussion and implications for practices are provided in the end.

原文English
頁(從 - 到)52-59
頁數8
期刊Asia Pacific Management Review
28
發行號1
DOIs
出版狀態Accepted/In press - 2022

All Science Journal Classification (ASJC) codes

  • 商業與國際管理
  • 策略與管理

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