TY - JOUR
T1 - A systematic approach to generate service model for sustainability
AU - Chou, Chun Juei
AU - Chen, Chong Wen
AU - Conley, Chris
N1 - Funding Information:
The financial support of this research is provided by National Science Council ( NSC 100-2410-H-006-092 ). The authors also thank Professor Chun-Hsien Chen for the consultation and all members in Professor CJ Chou's Lab. Furthermore, the authors are specially grateful to the subject editor Professor Dr. Arturo Rodríguez-Abitia for his kind help and three anonymous referees for their valuable comments.
PY - 2012/7
Y1 - 2012/7
N2 - Sustainable development has occupied a vital position in the field of service design. Since it requires the linkage between economic value and environmental benefits, how to organize service models with social networks becomes a key issue. Related studies generally focus on reducing cost and waste through product-based services; organizational activities and policy-oriented services are relatively ignored. In addition, few methods are adopted to generate service concepts with operational techniques or principles. Hence, "feedback map" and "service flow modeling" are proposed in this paper to help decision makers build appropriate service models. These tools are integrated with existing methods and knowledge, making a systematic framework to handle the information flows in service design. A workshop with the experiment is carried out to demonstrate the feasibility of the proposed approach. The results indicate that this framework provides comprehensive information and guidance to fit service activities to sustainable development. It also improves the cooperation across profit and non-profit sectors and different knowledge domains, assisting planners in exploring more possibilities of service types. Moreover, it considers not only product development but also relative strategies or actions for sustainability. It appears that this approach is applicable to deal with complicated situations involving multiple service participants.
AB - Sustainable development has occupied a vital position in the field of service design. Since it requires the linkage between economic value and environmental benefits, how to organize service models with social networks becomes a key issue. Related studies generally focus on reducing cost and waste through product-based services; organizational activities and policy-oriented services are relatively ignored. In addition, few methods are adopted to generate service concepts with operational techniques or principles. Hence, "feedback map" and "service flow modeling" are proposed in this paper to help decision makers build appropriate service models. These tools are integrated with existing methods and knowledge, making a systematic framework to handle the information flows in service design. A workshop with the experiment is carried out to demonstrate the feasibility of the proposed approach. The results indicate that this framework provides comprehensive information and guidance to fit service activities to sustainable development. It also improves the cooperation across profit and non-profit sectors and different knowledge domains, assisting planners in exploring more possibilities of service types. Moreover, it considers not only product development but also relative strategies or actions for sustainability. It appears that this approach is applicable to deal with complicated situations involving multiple service participants.
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U2 - 10.1016/j.jclepro.2012.01.037
DO - 10.1016/j.jclepro.2012.01.037
M3 - Article
AN - SCOPUS:84862820735
SN - 0959-6526
VL - 29-30
SP - 173
EP - 187
JO - Journal of Cleaner Production
JF - Journal of Cleaner Production
ER -