Achieving employee efficiency–flexibility ambidexterity

Ting Yu, Siegfried Gudergan, Ching Fu Chen

研究成果: Article同行評審

14 引文 斯高帕斯(Scopus)


This study addresses a significant human resource management challenge, namely, the requirement that frontline service employees act ambidextrously to be efficient and flexible when delivering services. With a multilevel sample of 770 nurses in 48 units of one large hospital, this study demonstrates that individual characteristics–frontline service employee attitudes, perceptions of others’ expectations of their behaviors, and self-efficacy–directly affect frontline employees’ efficiency–flexibility ambidexterity. Work unit–level leadership partially moderates the impacts of these individual motivational factors. A significant positive relationship also is evident between employees’ efficient–flexibility ambidexterity and their overall performance. This study is the first to clarify the motivational factors that drive frontline employees to behave in ways that enable them to meet efficiency and flexibility demands simultaneously.

頁(從 - 到)2459-2494
期刊International Journal of Human Resource Management
出版狀態Published - 2020 10月 27

All Science Journal Classification (ASJC) codes

  • 策略與管理
  • 組織行為與人力資源管理
  • 技術與創新管理


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