Airline e-commerce: The revolution in ticketing channels

Zheng Yi Shon, Fang Yuan Chen, Yu-Hern Chang

研究成果: Article同行評審

29 引文 斯高帕斯(Scopus)

摘要

This paper focuses on web reservation and on-line ticketing services provided by airlines and travel agents. The impact of the Internet on the air transportation industry in Taiwan, the development of e-commerce and e-business in airline operations, and the conflicts between virtual and physical channels are discussed. A questionnaire is developed to determine the major consumer behavior differences among channels. Some new trends and airline e-commerce issues are examined. The research outcome showed that virtual channels are good enough to dominate the market, but the traditional channels also have their own niches in some specific segments.

原文English
頁(從 - 到)325-331
頁數7
期刊Journal of Air Transport Management
9
發行號5
DOIs
出版狀態Published - 2003 一月 1

All Science Journal Classification (ASJC) codes

  • 運輸
  • 策略與管理
  • 管理、監督、政策法律
  • 法律

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