Analyzing the influence of is capability on software-as-a-service performance: A relational view

Shih Wei Chou, Hui Tzu Min, Chia Shiang Hsu, I. Hua Hung, Yu Chieh Chang

研究成果: Paper同行評審

摘要

The formation of clients'satisfaction in software-as-a-service (SaaS) remains unclear. Building on the relational view and outsourcing literature, this study develops a theoretical model to explain the relationships between SaaS satisfaction, relational value, and IS capabilities. Relational values are characterized as task-based value and governance-based value. IS capabilities include IS integration and IS coordination. The proposed model and hypotheses are supported by the empirical data from 255 firms. The results show that clients'satisfaction is influenced by both task-based value and governance-based value, which, in turn, are affected by IS capabilities. Finally, we discuss the implications of our findings.

原文English
出版狀態Published - 2013 一月 1
事件17th Pacific Asia Conference on Information Systems, PACIS 2013 - Jeju Island, Korea, Republic of
持續時間: 2013 六月 182013 六月 22

Other

Other17th Pacific Asia Conference on Information Systems, PACIS 2013
國家Korea, Republic of
城市Jeju Island
期間13-06-1813-06-22

All Science Journal Classification (ASJC) codes

  • Information Systems

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