Beyond ERP implementation: The moderating effect of knowledge management on business performance

Ming Tien Tsai, Eldon Y. Li, Kou Wei Lee, Wen Hui Tung

研究成果: Article同行評審

34 引文 斯高帕斯(Scopus)

摘要

The implementation of an enterprise resource planning (ERP) system is known to be time consuming and resource demanding. The success rate of implementation has been notoriously low. This may be attributed to the contextual factors of the implementing organisation. Previous studies of the success factors of ERP system implementation often overlook the contextual factors of post-implementation maintenance and knowledge management. This study intends to examine the extent to which these two contextual factors affect the performance of a business. In this study, we classify post-implementation into system maintenance and data maintenance. A sample of 600 large firms in Taiwan was surveyed and 110 usable questionnaires were collected. Using regression analysis to test the hypotheses, we found that post-implementation maintenance of an ERP system has significant influence on the performance of a business. Furthermore, system maintenance has a significant direct effect on business performance and the moderating effect of knowledge management strengthens the relationship between data maintenance and business performance.

原文English
頁(從 - 到)131-144
頁數14
期刊Total Quality Management and Business Excellence
22
發行號2
DOIs
出版狀態Published - 2011 2月

All Science Journal Classification (ASJC) codes

  • 商業、管理和會計 (全部)

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