Creating customer value for product service systems by incorporating internet of things technology

Li Hsing Shih, Yen Ting Lee, Fenghueih Huarng

研究成果: Article同行評審

16 引文 斯高帕斯(Scopus)

摘要

Product service system (PSS) design has drawn much attention in the last decade and is expected to be affected by the fast-growing application of Internet of Things (IoT) technologies. This study proposes a six-step design method by extending visual mapping design methods for the PSSs that plan to apply IoT technologies. A new concept of "pseudo actors" that highlights the role of the objects incorporating IoT technology is introduced in plotting actors and system maps and a useful table is recommended to help evaluate alternatives of IoT technology application. An example of a battery swapping system for electric scooters is illustrated for application potential. Actors and system maps with "pseudo actors" are presented and analyzed, while IoT technologies are applied in batteries, charging stations, cell phones, and scooters. Designers could use the proposed method to select appropriate application of IoT technologies with higher customer value in a product service system design.

原文English
文章編號1217
期刊Sustainability (Switzerland)
8
發行號12
DOIs
出版狀態Published - 2016

All Science Journal Classification (ASJC) codes

  • 地理、規劃與發展
  • 可再生能源、永續發展與環境
  • 管理、監督、政策法律

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