CTW: an integrated computer and telephone-accessed WWW system

This work presents the development of an integrated computer and telephone-accessed WWW system (CTW) to provide a ubiquitous web access service. The CTW system serves as an intermediary between the telephone user and web sites. The CTW system retrieves and then converts the proposed Hyper Phone Markup Language (HPML) specified web pages into speech patterns. Telephone users can access information, including form-based transaction services, on HPML-specified web pages using a telephone set anywhere in the world by connecting to the CTW system. Another feature of CTW is that HPML-specified web pages stored in cyberspace can also be accessed via regular browsers, including the current Netscape Navigator and Microsoft Internet Explorer. The CTW system provides a ubiquitous web access service for users at any degree of web-literacy by integrating well-installed telephone networks and the Internet.