Development of performance measurement systems in quality management organisations

研究成果: Article同行評審

25 引文 斯高帕斯(Scopus)

摘要

This research analyses performance measurement in 15 quality management organisations operating in a range of manufacturing and service areas, to produce a generally applicable descriptive model. Elements of quality management performance measurement described include: strategic goal setting, operational management, individual appraisal, and reward and recognition mechanisms. The key to successful performance measurement is ensuring congruence between all operational elements, encompassing employees at all levels in all departments, requiring total management commitment to teamwork, and information systems integrated with those of the customers and the suppliers.

原文English
頁(從 - 到)765-786
頁數22
期刊Service Industries Journal
26
發行號7
DOIs
出版狀態Published - 2006 十月 1

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management of Technology and Innovation

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