Empathy: Its Proximate and Ultimate Bases in Advancing Technology

Hsueh Fang Wang, Shyh-Nan Liou

研究成果: Conference contribution

摘要

Empathy is ubiquitous in the design process of advancing technology, which is aimed for the benefit of humanity. Proximately, empathy of engineers arises after perceiving and then understanding the context of their users. Empathy is necessary during prototyping, the user feedback generating process, as empathy affects communication quality between the two parties. On the ultimate base, the usability of empathic design shapes the better user experience. Many studies have indicated the importance of empathy, especially and mostly in the beginning of designing a product for divergent thinking. In our study, we argue that empathy should be practiced in every step of the creative design thinking process, the Double Diamond Model, for different purposes. As a result, we propose the Guideline L.O.V.E. for empathy for engineers to follow up while they are engaging in the design thinking process. Four letters, L.O.V.E., respectively stand for listening, observing, valuing and engaging. In every phase of the Double Diamond Model, the four keys can be examined and there is no conflict. We believe that only when engineers increase and practice empathy do their products empathically benefit their users.

原文English
主出版物標題2018 International Conference on Orange Technologies, ICOT 2018
編輯Abba Suganda Girsang, Emil R. Kaburuan
發行者Institute of Electrical and Electronics Engineers Inc.
ISBN(電子)9781538673195
DOIs
出版狀態Published - 2018 七月 2
事件6th International Conference on Orange Technologies, ICOT 2018 - Bali, Indonesia
持續時間: 2018 十月 232018 十月 26

出版系列

名字2018 International Conference on Orange Technologies, ICOT 2018

Conference

Conference6th International Conference on Orange Technologies, ICOT 2018
國家Indonesia
城市Bali
期間18-10-2318-10-26

指紋

Engineers
Diamonds
Feedback
Communication

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications

引用此文

Wang, H. F., & Liou, S-N. (2018). Empathy: Its Proximate and Ultimate Bases in Advancing Technology. 於 A. S. Girsang, & E. R. Kaburuan (編輯), 2018 International Conference on Orange Technologies, ICOT 2018 [8705889] (2018 International Conference on Orange Technologies, ICOT 2018). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICOT.2018.8705889
Wang, Hsueh Fang ; Liou, Shyh-Nan. / Empathy : Its Proximate and Ultimate Bases in Advancing Technology. 2018 International Conference on Orange Technologies, ICOT 2018. 編輯 / Abba Suganda Girsang ; Emil R. Kaburuan. Institute of Electrical and Electronics Engineers Inc., 2018. (2018 International Conference on Orange Technologies, ICOT 2018).
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Wang, HF & Liou, S-N 2018, Empathy: Its Proximate and Ultimate Bases in Advancing Technology. 於 AS Girsang & ER Kaburuan (編輯), 2018 International Conference on Orange Technologies, ICOT 2018., 8705889, 2018 International Conference on Orange Technologies, ICOT 2018, Institute of Electrical and Electronics Engineers Inc., 6th International Conference on Orange Technologies, ICOT 2018, Bali, Indonesia, 18-10-23. https://doi.org/10.1109/ICOT.2018.8705889

Empathy : Its Proximate and Ultimate Bases in Advancing Technology. / Wang, Hsueh Fang; Liou, Shyh-Nan.

2018 International Conference on Orange Technologies, ICOT 2018. 編輯 / Abba Suganda Girsang; Emil R. Kaburuan. Institute of Electrical and Electronics Engineers Inc., 2018. 8705889 (2018 International Conference on Orange Technologies, ICOT 2018).

研究成果: Conference contribution

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Wang HF, Liou S-N. Empathy: Its Proximate and Ultimate Bases in Advancing Technology. 於 Girsang AS, Kaburuan ER, 編輯, 2018 International Conference on Orange Technologies, ICOT 2018. Institute of Electrical and Electronics Engineers Inc. 2018. 8705889. (2018 International Conference on Orange Technologies, ICOT 2018). https://doi.org/10.1109/ICOT.2018.8705889