Empathy: Its Proximate and Ultimate Bases in Advancing Technology

Hsueh Fang Wang, Shyh-Nan Liou

研究成果: Conference contribution

3 引文 斯高帕斯(Scopus)

摘要

Empathy is ubiquitous in the design process of advancing technology, which is aimed for the benefit of humanity. Proximately, empathy of engineers arises after perceiving and then understanding the context of their users. Empathy is necessary during prototyping, the user feedback generating process, as empathy affects communication quality between the two parties. On the ultimate base, the usability of empathic design shapes the better user experience. Many studies have indicated the importance of empathy, especially and mostly in the beginning of designing a product for divergent thinking. In our study, we argue that empathy should be practiced in every step of the creative design thinking process, the Double Diamond Model, for different purposes. As a result, we propose the Guideline L.O.V.E. for empathy for engineers to follow up while they are engaging in the design thinking process. Four letters, L.O.V.E., respectively stand for listening, observing, valuing and engaging. In every phase of the Double Diamond Model, the four keys can be examined and there is no conflict. We believe that only when engineers increase and practice empathy do their products empathically benefit their users.

原文English
主出版物標題2018 International Conference on Orange Technologies, ICOT 2018
編輯Abba Suganda Girsang, Emil R. Kaburuan
發行者Institute of Electrical and Electronics Engineers Inc.
ISBN(電子)9781538673195
DOIs
出版狀態Published - 2018 7月 2
事件6th International Conference on Orange Technologies, ICOT 2018 - Bali, Indonesia
持續時間: 2018 10月 232018 10月 26

出版系列

名字2018 International Conference on Orange Technologies, ICOT 2018

Conference

Conference6th International Conference on Orange Technologies, ICOT 2018
國家/地區Indonesia
城市Bali
期間18-10-2318-10-26

All Science Journal Classification (ASJC) codes

  • 電腦網路與通信

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