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Examining E-Commerce Customer Satisfaction and Loyalty: An Integrated Quality-Risk-Value Perspective
Mei Ju Lin
,
Wei Tsong Wang
資訊管理研究所
研究成果
:
Article
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同行評審
37
連結會在新分頁中開啟
引文 斯高帕斯（Scopus）
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Keyphrases
Customer Satisfaction
100%
Customer Loyalty
100%
Integration Quality
100%
E-commerce Customers
100%
Value Perspective
100%
Risk Value
100%
Quality Risk
100%
Quality of Service
50%
E-services
50%
Loyalty
50%
Perceived Value
33%
Perceived Risk
33%
Quality Value
33%
B2B2C
33%
Extrinsic Cues
33%
Statistical Methods
16%
Challenging Tasks
16%
Causal Relationship
16%
Mediating Effect
16%
Online Shoppers
16%
Electronic Commerce
16%
Value-based
16%
Quality Satisfaction
16%
Online Environment
16%
Value Chain
16%
Electronic Word-of-mouth
16%
Business-to-consumer
16%
Risky Driving
16%
Theoretical Research
16%
E-commerce Platform
16%
Value for Customer
16%
Perceived Satisfaction
16%
Service Risk
16%
Virtual Nature
16%
B2C E-commerce
16%
Extrinsic Value
16%
Negative Electronic Word of Mouth
16%
Extrinsic Quality
16%
Computer Science
e-Services
100%
Customer Satisfaction
100%
Collected Data
33%
Practical Implication
33%
Value Chain
33%
Online Environment
33%
Commerce Website
33%
Causal Relationship
33%
Theoretical Research
33%
Social Sciences
Customer Loyalty
100%
Electronic Word of Mouth
50%
Perceived Risk
50%
Value Chain
25%
Psychology
Statistical Method
100%
Economics, Econometrics and Finance
Viral Marketing
50%