Fuzzy linear programming models for NPD using a four-phase QFD activity process based on the means-end chain concept

Liang Hsuan Chen, Wen Chang Ko

研究成果: Article同行評審

77 引文 斯高帕斯(Scopus)

摘要

Quality function deployment (QFD) is a customer-driven approach in processing new product development (NPD) to maximize customer satisfaction. Determining the fulfillment levels of the "hows", including design requirements (DRs), part characteristics (PCs), process parameters (PPs) and production requirements (PRs), is an important decision problem during the four-phase QFD activity process for new product development. Unlike previous studies, which have only focused on determining DRs, this paper considers the close link between the four phases using the means-end chain (MEC) concept to build up a set of fuzzy linear programming models to determine the contribution levels of each "how" for customer satisfaction. In addition, to tackle the risk problem in NPD processes, this paper incorporates risk analysis, which is treated as the constraint in the models, into the QFD process. To deal with the vague nature of product development processes, fuzzy approaches are used for both QFD and risk analysis. A numerical example is used to demonstrate the applicability of the proposed model.

原文English
頁(從 - 到)619-632
頁數14
期刊European Journal of Operational Research
201
發行號2
DOIs
出版狀態Published - 2010 三月 1

All Science Journal Classification (ASJC) codes

  • 電腦科學(全部)
  • 建模與模擬
  • 管理科學與經營研究
  • 資訊系統與管理

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