Implementation of relationship quality for CRM performance: Acquisition of BPR and organisational learning

研究成果: Article › 同行評審

原文	English
頁（從 - 到）	327-348
期刊	Total Quality Management and Business Excellence
卷	20
發行號	3
DOIs	https://doi.org/10.1080/14783360902719758
出版狀態	Published - 2009 3月 1

存取文件

@article{aecf355c2b9b482db176baab550e1bd7,

title = "Implementation of relationship quality for CRM performance: Acquisition of BPR and organisational learning",

author = "Chang, \{Hsin hsin\} and Ku, \{Po wen\}",

year = "2009",

month = mar,

day = "1",

doi = "10.1080/14783360902719758",

language = "English",

volume = "20",

pages = "327--348",

journal = "Total Quality Management and Business Excellence",

issn = "1478-3363",

publisher = "Routledge",

number = "3",

}

TY - JOUR

T1 - Implementation of relationship quality for CRM performance: Acquisition of BPR and organisational learning

AU - Chang, Hsin hsin

AU - Ku, Po wen

PY - 2009/3/1

Y1 - 2009/3/1

U2 - 10.1080/14783360902719758

DO - 10.1080/14783360902719758

M3 - Article

SN - 1478-3363

VL - 20

SP - 327

EP - 348

JO - Total Quality Management and Business Excellence

JF - Total Quality Management and Business Excellence

IS - 3

ER -