Integration of Kano model into TOPSIS method for effective product assessment

Chun Chih Chen, Yang Cheng Lin

研究成果: Conference contribution

4 引文 斯高帕斯(Scopus)

摘要

Understanding and fulfilling customer needs are well recognized as thecritical factor for successful product. To resolve the trade-offs dilemma in multi-criteria decision making, we present a framework that integrates Kano model, FAHP and TOPSIS to assist decision makers in understanding customer requirements and help effectively rank products. By using Kano model analysis, it guides the prioritizing of multiple attributes, leading to higher customer satisfaction. To verify the proposed approach for MCDM, an empirical case for ranking kitchen faucet designs is illustrated and validated.

原文English
主出版物標題Innovation in Materials Science and Emerging Technology
發行者Trans Tech Publications Ltd
頁面475-479
頁數5
ISBN(列印)9783037853245
DOIs
出版狀態Published - 2012
事件1st International Conference on Engineering and Technology Innovation, ICETI 2011 - Kenting, Pingtung, Taiwan
持續時間: 2011 11月 112011 11月 15

出版系列

名字Applied Mechanics and Materials
145
ISSN(列印)1660-9336
ISSN(電子)1662-7482

Other

Other1st International Conference on Engineering and Technology Innovation, ICETI 2011
國家/地區Taiwan
城市Kenting, Pingtung
期間11-11-1111-11-15

All Science Journal Classification (ASJC) codes

  • 一般工程

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