Key factors for small and medium enterprises in Taiwan to successfully implement information systems

The innovation and development of computer technology have had significant impact on the operations of various enterprises. Introducing information systems into enterprises becomes a critical solution for the latter to survive in the highly changeable environments caused by computer technology; this is true in particular, of the small and medium enterprises in Taiwan. Unlike large enterprises that have plenty of resources to develop information systems, small and medium enterprises must focus on how to allocate their limited resources in implementing information systems efficiently. In this study, we attempt to identify the key factors of successful computerisation in Taiwan’s small and medium enterprises. Our results show that setting a good plan is a critical step and the success of information systems strongly depends on external information technology expertise. The cost incurred to improve the environment within an enterprise for implementing information systems should deserve more concerns than the money directly invested, and the support from chief executive officers is the most important internal factor.