Performance evaluation of the Taiwan railway administration

This study aims to investigate the effects of centralized allocation and optimization of railway resources on overall operational efficiency of the railway industry. Its results are intended to help Taiwan railway industry in resource allocation and reduction of organization resistance caused by resource deployment in Taiwan. For this purpose, this study proposes and divides resource reallocation into long-, middle-, and short-term plans, with three resource adjustment programs. These programs consider different geographical ranges and resource conditions of personnel and equipment in resource allocation by using a two-phase centralized data envelopment analysis. Conducted in 2011, the Taiwan railway data analysis indicated that high overall output that was attributed to efficient allocation of resources induced large-scale organizational changes and adjustments (such as staff reduction) in the railway industry. These changes resulted in widespread organization resistance. Nonetheless, this process enabled the railway industry in Taiwan to achieve balance between output and organization resistance under different environments efficiently.