The development of a knowledge system for ISO 9001 quality management

Li Yen Shue, Sheng-Tun Li, Hsun Cheng Hu

研究成果: Conference contribution

2 引文 (Scopus)

摘要

Many researchers in knowledge management point out that the first step toward knowledge management is the management of documents. However, the complexity imbedded in some documents could present great difficulty for most methodologies to deal with. The knowledge content for building an excellent quality management system that complies with ISO 9001 falls into this category; this knowledge is characterized by multi-dimensionality and knowledge embedment through various procedures and forms. We applied Ontology, which is a new approach in AI for better presenting knowledge structure of a domain, to develop a system structure that will facilitate the development of a knowledge-based ISO 9001 quality management system. We use the real case of a Taiwanese chemical company that has a total of 175 ISO manuals to refer to when needed. This system is built with Protégé 2000 as the knowledge platform, and we follow the development process recommended by Ontology Engineering of Toronto Virtual Enterprise. One main feature of the system is its capability of understanding the semantic of documents, which is a vital part of the inference mechanism in answering user's queries.

原文English
主出版物標題ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems
編輯I. Seruca, J. Filipe, S. Hammoudi, J. Cordeiro
頁面262-268
頁數7
出版狀態Published - 2004 十一月 23
事件ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems - Porto, Portugal
持續時間: 2004 四月 142004 四月 17

出版系列

名字ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems

Other

OtherICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems
國家Portugal
城市Porto
期間04-04-1404-04-17

指紋

Quality management
Knowledge management
Ontology
Industry
Semantics

All Science Journal Classification (ASJC) codes

  • Engineering(all)

引用此文

Shue, L. Y., Li, S-T., & Hu, H. C. (2004). The development of a knowledge system for ISO 9001 quality management. 於 I. Seruca, J. Filipe, S. Hammoudi, & J. Cordeiro (編輯), ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems (頁 262-268). (ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems).
Shue, Li Yen ; Li, Sheng-Tun ; Hu, Hsun Cheng. / The development of a knowledge system for ISO 9001 quality management. ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems. 編輯 / I. Seruca ; J. Filipe ; S. Hammoudi ; J. Cordeiro. 2004. 頁 262-268 (ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems).
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Shue, LY, Li, S-T & Hu, HC 2004, The development of a knowledge system for ISO 9001 quality management. 於 I Seruca, J Filipe, S Hammoudi & J Cordeiro (編輯), ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems. ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems, 頁 262-268, ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems, Porto, Portugal, 04-04-14.

The development of a knowledge system for ISO 9001 quality management. / Shue, Li Yen; Li, Sheng-Tun; Hu, Hsun Cheng.

ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems. 編輯 / I. Seruca; J. Filipe; S. Hammoudi; J. Cordeiro. 2004. p. 262-268 (ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems).

研究成果: Conference contribution

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Shue LY, Li S-T, Hu HC. The development of a knowledge system for ISO 9001 quality management. 於 Seruca I, Filipe J, Hammoudi S, Cordeiro J, 編輯, ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems. 2004. p. 262-268. (ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems).