The effect of customization service on flow experience and behavior intensions in customer co-design process

Wei Ping Pu, Kuo Hsiang Chen, Meng Dar Shieh, Hsiang Ming Fang

研究成果: Conference article同行評審

摘要

Computer Mediated Environments (CMEs) prepared a satisfactory opportunity for providing customization service on line. This characteristics of synchronous and interactive allow designers or enterprises enhance to discover customer s' demands. Interface design plays a core role and influence customers' decisions. Yet, the research of this field also has varied investigation about "flow experience", which considerable attention has been paid in the past to research issues related to motionless state of customization product process in CMEs (e.g. system, technology, and communication tool et al.), a literature on issues of dynamic state has emerged only very slowly and in a more scattered way. It excited the curiosity of this study In this study, we attempt evaluate customization improvements of customer value by content customization and context customization. Further to investigate the relationships between content and context customization, flow experience and behavioral intentions when provide customer co-design service. According the findings, content customization service and context customization service provided enhanced the flow experience occur. Yet, the flow experience was significantly associated with behavior intension.

原文English
頁(從 - 到)201-208
頁數8
期刊Proceedings of the International Conference on Electronic Business (ICEB)
出版狀態Published - 2009
事件9th International Conference on Electronic Business, ICEB 2009 - Macau, China
持續時間: 2009 十一月 302009 十二月 4

All Science Journal Classification (ASJC) codes

  • 商業、管理和會計 (全部)
  • 電腦科學(全部)

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