TY - JOUR
T1 - Two conflict potentials during IS development
AU - Yeh, Quey Jen
AU - Tsai, Chih Ling
N1 - Funding Information:
This work was carried out in part during Quey-Jen Yeh’s visit to the University of California at Davis in 1998, and her research was supported by the National Science Council of Taiwan Grant no. NSC89-2416-H006-006-SSS. Chih-Ling Tsai’s research was supported by the National Science Foundation Grant DMS 95-10511 and NIH Grant DA-01-0433. The authors wish to thank Ms. Mei-Hsiang Wang for her help in data collection, and also the chief editor, Dr. E.H. Sibley, and anonymous reviewers for their comments.
PY - 2001/12
Y1 - 2001/12
N2 - Within the context of human functioning, this study proposes two conflict potentials that possibly occur during IS development - users' substantive dissension and emotional hostility. Results show that negative outcomes from the process are not due to the conflict between users and developers, but rather are linked to the two potentials. That is, the construct for conflict potential is distinct from the construct for conflict itself. Our results also indicate that the negative effects of user substantive dissension may be ameliorated by user participation. We qualify the results by pointing out that societal and environmental differences between the Taiwanese sample population and analogous populations from countries with more developed information industries may affect some key factors.
AB - Within the context of human functioning, this study proposes two conflict potentials that possibly occur during IS development - users' substantive dissension and emotional hostility. Results show that negative outcomes from the process are not due to the conflict between users and developers, but rather are linked to the two potentials. That is, the construct for conflict potential is distinct from the construct for conflict itself. Our results also indicate that the negative effects of user substantive dissension may be ameliorated by user participation. We qualify the results by pointing out that societal and environmental differences between the Taiwanese sample population and analogous populations from countries with more developed information industries may affect some key factors.
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U2 - 10.1016/S0378-7206(01)00088-X
DO - 10.1016/S0378-7206(01)00088-X
M3 - Article
AN - SCOPUS:0035546480
VL - 39
SP - 135
EP - 149
JO - Information and Management
JF - Information and Management
SN - 0378-7206
IS - 2
ER -