Understanding knowledge management behavior from a social exchange perspective

Chia Shiang Hsu, Hui-Tzu Min, Shih Wei Chou

研究成果: Conference contribution

摘要

This study draws on dedication/constraint mechanisms of social exchange theory to understand how knowledge outcomes are formed in relational virtual communities (RVCs). We propose a model to explain how knowledge outcomes are affected by interpersonal relationship development, which is in turn affected by information technology (IT)-supported environments. We conceptualize interpersonal relationship as relationship rewards and guanxi, and IT-supported environments as presence and community involvement. The proposed model was validated through empirical data. Our results support this model. We provide discussion of these results.

原文English
主出版物標題5th International Conference on Research and Innovation in Information Systems
主出版物子標題Social Transformation through Data Science, ICRIIS 2017
發行者IEEE Computer Society
ISBN(電子)9781509030354
DOIs
出版狀態Published - 2017 八月 3
事件5th International Conference on Research and Innovation in Information Systems, ICRIIS 2017 - Langkawi, Kedah, Malaysia
持續時間: 2017 七月 162017 七月 17

出版系列

名字International Conference on Research and Innovation in Information Systems, ICRIIS
ISSN(列印)2324-8149
ISSN(電子)2324-8157

Other

Other5th International Conference on Research and Innovation in Information Systems, ICRIIS 2017
國家Malaysia
城市Langkawi, Kedah
期間17-07-1617-07-17

指紋

Knowledge management
Information technology

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Human-Computer Interaction
  • Information Systems

引用此文

Hsu, C. S., Min, H-T., & Chou, S. W. (2017). Understanding knowledge management behavior from a social exchange perspective. 於 5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017 [8002492] (International Conference on Research and Innovation in Information Systems, ICRIIS). IEEE Computer Society. https://doi.org/10.1109/ICRIIS.2017.8002492
Hsu, Chia Shiang ; Min, Hui-Tzu ; Chou, Shih Wei. / Understanding knowledge management behavior from a social exchange perspective. 5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017. IEEE Computer Society, 2017. (International Conference on Research and Innovation in Information Systems, ICRIIS).
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Hsu, CS, Min, H-T & Chou, SW 2017, Understanding knowledge management behavior from a social exchange perspective. 於 5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017., 8002492, International Conference on Research and Innovation in Information Systems, ICRIIS, IEEE Computer Society, 5th International Conference on Research and Innovation in Information Systems, ICRIIS 2017, Langkawi, Kedah, Malaysia, 17-07-16. https://doi.org/10.1109/ICRIIS.2017.8002492

Understanding knowledge management behavior from a social exchange perspective. / Hsu, Chia Shiang; Min, Hui-Tzu; Chou, Shih Wei.

5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017. IEEE Computer Society, 2017. 8002492 (International Conference on Research and Innovation in Information Systems, ICRIIS).

研究成果: Conference contribution

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AB - This study draws on dedication/constraint mechanisms of social exchange theory to understand how knowledge outcomes are formed in relational virtual communities (RVCs). We propose a model to explain how knowledge outcomes are affected by interpersonal relationship development, which is in turn affected by information technology (IT)-supported environments. We conceptualize interpersonal relationship as relationship rewards and guanxi, and IT-supported environments as presence and community involvement. The proposed model was validated through empirical data. Our results support this model. We provide discussion of these results.

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Hsu CS, Min H-T, Chou SW. Understanding knowledge management behavior from a social exchange perspective. 於 5th International Conference on Research and Innovation in Information Systems: Social Transformation through Data Science, ICRIIS 2017. IEEE Computer Society. 2017. 8002492. (International Conference on Research and Innovation in Information Systems, ICRIIS). https://doi.org/10.1109/ICRIIS.2017.8002492