Understanding software-as-a-service (SaaS) commitment from a client-provider collaboration approach

Chia Shiang Hsu, Shih Wei Chou, Hui Tzu Min

研究成果: Paper同行評審

摘要

Understanding the formation of commitment in service-oriented outsourcing such as SaaS is important. We draw on the relational view to examine how client-provider collaboration and a client's outsourcing management capability, that have hitherto been considered independently, can be combined to improve commitment. Empirical results from 169 firms supported most of our hypotheses. The results show that a client's outsourcing management capability (behavior control, knowledge capability, relationship capability) positively affects client-provider collaboration (service investment, service flexibility, effective communication), which in turn positively influences commitment. Theoretical and practical implications of our results are discussed.

原文English
出版狀態Published - 2015
事件19th Pacific Asia Conference on Information Systems, PACIS 2015 - Singapore, Singapore
持續時間: 2015 7月 52015 7月 9

Other

Other19th Pacific Asia Conference on Information Systems, PACIS 2015
國家/地區Singapore
城市Singapore
期間15-07-0515-07-09

All Science Journal Classification (ASJC) codes

  • 資訊系統

指紋

深入研究「Understanding software-as-a-service (SaaS) commitment from a client-provider collaboration approach」主題。共同形成了獨特的指紋。

引用此