TY - GEN
T1 - Using eye movement data and visit contexts to understand the experience of museum visitors
AU - Tseng, Yuan Chi
AU - Tang, An Hou
AU - Shih, Yu Hsuan
AU - Liang, Sheng Fu
N1 - Funding Information:
Yuan-Chi Tseng gratefully acknowledge the grant from the Ministry of Science and Technology, Taiwan (104-2628-E-006-013-MY3 & 105-2511-S-006-020-MY3). We would also like to thank Asia University for providing the equipment and the Asia University Museum of Modern Art for our experiment.
Publisher Copyright:
© 2018 Copyright is held by the owner/author(s).
PY - 2018/4/20
Y1 - 2018/4/20
N2 - To understand visitor experience is an important task for curators to provide visitors with a suitable experience and learning context. But due to human memory limitations, it is often not enough to rely on the description of overall experience of visitors in the post-interview session. Here, we developed a system that uses the commercial JINS MEME glasses and our own analysis software to help curators explore possible experiential touch points throughout the visit journey of museum. This study shows that eye movement data and visit contexts could be used together to help curators, in addition to measuring the overall visitor experience, focus more on visitor experience at special moments in order to more effectively design and plan exhibition and museum services.
AB - To understand visitor experience is an important task for curators to provide visitors with a suitable experience and learning context. But due to human memory limitations, it is often not enough to rely on the description of overall experience of visitors in the post-interview session. Here, we developed a system that uses the commercial JINS MEME glasses and our own analysis software to help curators explore possible experiential touch points throughout the visit journey of museum. This study shows that eye movement data and visit contexts could be used together to help curators, in addition to measuring the overall visitor experience, focus more on visitor experience at special moments in order to more effectively design and plan exhibition and museum services.
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U2 - 10.1145/3170427.3188587
DO - 10.1145/3170427.3188587
M3 - Conference contribution
AN - SCOPUS:85049289157
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2018 CHI Conference on Human Factors in Computing Systems, CHI EA 2018
Y2 - 21 April 2018 through 26 April 2018
ER -