This study examines how satisfied experience enhance continuance intention of travel and navigation mobile application through the perceived value. It is proposed that user satisfaction stems from both utilitarian and hedonic value. Using a sample of 241 respondents and structural equation modeling, this study confirms that all aspect of perceived quality (information, system, service) enhances the perceived functionality of the app, while the sociability is the main determinant of the enjoyment perception. Both utilitarian and hedonic value are crucial in driving satisfaction, and eventually continuance intention of the apps. The findings are translated into practical implications and revenues for future research.
|出版狀態||Published - 2018 一月 1|
|事件||29th Australasian Conference on Information Systems, ACIS 2018 - Sydney, Australia|
持續時間: 2018 十二月 3 → 2018 十二月 5
|Conference||29th Australasian Conference on Information Systems, ACIS 2018|
|期間||18-12-03 → 18-12-05|
All Science Journal Classification (ASJC) codes
- Information Systems