Who will respond to your requests for instant trouble-shooting?

Kai Hsiang Hsu, Cheng Te Li, Chien Lin Tseng

研究成果: Conference contribution

1 引文 斯高帕斯(Scopus)

摘要

Instant mentoring services are novel social media, in which mentees can input expertise requests and wait for accepting some expert mentors who are willing to tackle the requests in an instant and one-by-one manner. While mentee's satisfaction of being mentored is determined by the matched mentor, this paper aims at analyzing and finding which mentors will respond to the given request raised by a mentee in Codementor, which is one of the popular instant mentoring services. We formulate the Mentor Willingness Ranking (MWR) problem. MWR is to understand whether a mentor is willing to tackle a request. We propose to deal with the task by generating a ranked list of mentors such that those mentors who are really willing to tackle the request are as many as possible. We develop three categories of features, Availability, Capability, and Activity, to model the willingness of a mentor dealing with the request. Results of analysis show the effectiveness of these features, and encourage develop learning-based method to accurately identify the willing mentors.

原文English
主出版物標題Proceedings of the 10th International Conference on Web and Social Media, ICWSM 2016
發行者AAAI Press
頁面591-594
頁數4
ISBN(電子)9781577357582
出版狀態Published - 2016
事件10th International Conference on Web and Social Media, ICWSM 2016 - Cologne, Germany
持續時間: 2016 五月 172016 五月 20

出版系列

名字Proceedings of the 10th International Conference on Web and Social Media, ICWSM 2016

Other

Other10th International Conference on Web and Social Media, ICWSM 2016
國家/地區Germany
城市Cologne
期間16-05-1716-05-20

All Science Journal Classification (ASJC) codes

  • 電腦網路與通信

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